Support

Bought Sidekeys before, or set up a new iPhone or iPad? In the Sidekeys iPhone app, go to Settings → Purchase → Restore Purchases. Make sure you're signed in to the App Store with the same Apple Account you bought it with. Family Sharing members can restore the same way.

My iPhone isn't showing up on my Mac

• Use a data-capable USB-C cable. Some cables only charge. If nothing happens, try a different cable.
• Unlock your phone. Your iPhone needs to be unlocked when you plug it in.
• Keep the Sidekeys app open on your phone, in the foreground.
• Check the Mac app is running. Look for the Sidekeys icon in your Mac's menu bar. If it isn't there, open Sidekeys from your Applications folder.

The screen is black, or taps don't do anything

Sidekeys needs two Mac permissions: Screen Recording to show your screen on the phone, and Accessibility to let taps on the phone control the pointer. macOS sometimes resets these after an update.

Open System Settings → Privacy & Security, then check that Sidekeys is turned on under both Screen Recording and Accessibility. If it's on but still not working, turn it off and on again, then quit and reopen Sidekeys.